The www.nordenstjerne.com webpage content, pictures and all its versions are owned by Universal Free Vision Voices ApS with registered office at Rentemestervej 80, 2. th., DK-2400 København NV (Phone: +4527280222, CVR-number: DK38607030, e-mail: email@example.com). In the following sections, the company is referred to as “Nordenstjerne”, “we” and “our”, while “you” refer to the customer.
You must not:
Nordenstjerne receives online payment from Dankort, Visa/Dankort, Visa, Mastercard, Mobilepay Online, Visa Electron, Maestro and Paypal. The payment will be debited when the order is shipped. Note that this does not apply to pre-ordered products. Read more below.
When you purchase products with the label “pre-order” or “to order” it means that you order a product in advance. Therefore, the delivery time will be longer than our standard delivery times. You can always find the expected delivery time of specific products in the product descriptions on our web shop, in your basket and on your invoice (which will be attached to your e-mail order confirmation). Be aware that when you pre-order a product, we debit the payment when your order is placed and confirmed. Thus, you pay in advance.
If you have any questions regarding your order, please contact our customer service at e-mail: firstname.lastname@example.org
All products on our website are priced in Euro and are including VAT.
Nordenstjerne uses a safe server for payment that encrypts all information using SSL protocol. This means that all your data are safe and cannot be read by any external parties. Nordenstjerne’s own website use SSL protocol encryption as well. If Nordenstjerne is being hacked by external parties, we do not take responsibility for any leaked personal information. However, we take serious precautionary measures to prevent this from happening.
Upon completion of your order, you will receive an email confirming all order information, which implies the unconditional acceptance of its entire content. If you do not receive an electronic order confirmation (e-mail), you are required to immediately contact Nordenstjerne at email@example.com. Otherwise, Nordenstjerne bears no responsibility for failure to complete your order and/or failure to send the ordered products. Similarly, Nordenstjerne bears no responsibility in case of incorrect entry of data, which are required to complete your order.
The standard delivery time on orders is 1-7 working days within Denmark, and 3-20 working days outside of Denmark, after your order has been confirmed by e-mail. As mentioned above, this does not apply to to “pre-order” or “to order”.
Nordenstjerne ship goods using the following services:
GLS – business, GLS – private, GLS – parcel shop, PostNord – private, PostNord – business, PostNord – optional place of delivery.
The shipping cost is calculated based on the weight of the package.
You can choose to have your order sent with or without home delivery. You will always receive a Track and Trace number, so you can follow your package – all the way from our warehouse to your home.
Unless otherwise stated, you have the right to cancel any purchase from our website within the first 14 days after receiving it. Be aware that you, as a customer, are responsible for any costs related to the return of a product.
If you want to use your right to cancellation, Nordenstjerne must be informed no later than 14 days after delivery, and the product must be physically in our hands no later than 14 days after that cancellation notice.
If you want to use your right to cancellation, an e-mail must be sent to:
firstname.lastname@example.org. In the e-mail, you must clearly state that you want to make use of your right to cancellation.
Product condition upon returns
You as a customer are responsible for any degradation of the product’s value that is due to handling it in other ways than what is necessary in order to determine the product type, attributes and functions. This means that you can try on the product in the same way, and to the same extent, as if you were shopping in a physical store. If the product is used in any other ways, Nordenstjerne considers the product as used and thus of lost value. Hence, you receive a smaller (or no) refund in case of cancellation and return. Nordenstjerne solely determines the condition of the product.
In accordance with the Danish Sale of Goods Act, all customers at Nordenstjerne have a two-year right of complaint. This applies to all mistakes in software, materials and manufacturing. Complaints regarding defects are to be communicated to Nordenstjerne in a reasonable time after receiving the product. Here, two months are considered reasonable time, unless another time frame is decided upon in advance. In a warranty case, Nordenstjerne refunds any reasonable costs of delivery/return. To cover these costs, Nordenstjerne needs a receipt you as the customer, which clearly displays the cost of refund.
The warranty does not apply when a product has been used incorrectly or in uncommon/unintended ways. It also does not apply to common wear and tear on products. Keep in mind that while Nordenstjerne uses quality materials in all products, it will eventually be visible that products are worn.
The warranty does not apply when goods are sent cash on delivery.
Questions concerning warranty and returns must be addressed to:
Universal Free Vision Voices ApS (Nordenstjerne)
Rentemestervej 80, 2. th., 2400 København NV
Nordenstjerne has no liability for any delay or hindrance, which will arise due to direct and/or indirect force majeure. Reason of force majeure means any act or omission, which is beyond our control. Force majeure includes, by way of example, strikes or similar situations, occupations, disasters, earthquakes, floods, interruption of networks (telephone, electricity, etc.), sabotage, intruders on the internet (hackers), wars, fire, and other events of similar nature.
We do not resell or convey personal information. It is only registered in our customer database. The customer can at any given time be erased from the customer database. You as a customer can at any time have your information erased. Just send us an e-mail at email@example.com.
When Nordenstjerne collects personal information through our website, we make sure that it is done with your personal consent. To enter into an agreement with Nordenstjerne, we need the following information:
We register your personal information with the main purpose to deliver your order. All such information is kept for up to five years, after which it is automatically deleted from our database. Employees at Nordenstjerne and our close business partners have access to the given information. The information systems manager is: Alissia Diddee Damkjær.
Nordenstjerne does not keep and transmit encrypted customer data.
When registered at Nordenstjerne, all customers have the right to object to the registration. Based on the EU General Data Protection Regulation, you have the right to know which personal information Nordenstjerne has stored. Any enquires regarding the EU General Data Protection Regulation can be sent to: firstname.lastname@example.org.
At www.nordenstjerne.com we use log-statistics. This means that an automated statistics system collects data on how many visitors our website has, where they come from etc. The data is exclusively used to build statistics in order to optimize Nordenstjerne’ website.
Read more about your protection as a consumer when you purchase through a PensoPay payment solution at: https://pensopay.com/mere/forbrugerbeskyttelse/
Complaints about Nordenstjerne or our products can be addressed to:
Konkurrence- og Forbrugerstyrelsen
Carl Jacobsens Vej 35
If you are an EU-citizen outside the EU, your complaint must be sent to the European Commission’s online complaint platform at ec.europa.eu.
When complaining to any of these authorities, remember to include our e-mail address email@example.com and to mention the URL of our website (purchase site).