Unless your order is customized specially for you, you can cancel any purchase from our website within the first 14 days after receiving it. Nordenstjerne does not pay the return postage, so you are responsible for any costs related to the return of a product.
If you want to cancel your product, Nordenstjerne must be informed no later than 14 days after the delivery, and the product must be physically in our hands no later than 14 days after that cancellation notice.
If you want to cancel a product, an e-mail must be sent to:
firstname.lastname@example.org. In the e-mail, you must state that you want to cancel your order.
Adress: Anelystparken 33c , DK-8381 Tilst
Phone: +45 2728 0222
Product condition upon returns
You, as a customer, are responsible for any degradation of the product’s value. This means that you can try on the product in the same way, as if you were shopping in a physical store. If the product is used in any other ways, Nordenstjerne considers the product as used and with lost value. Hence, you receive a smaller (or no) refund in case of cancellation and return. Nordenstjerne determines the condition of the product.